If your business has a Web site, you understand what it means to be flooded by customer e-mail. And that flood will only increase. In fact, the Gartner Group predicts that as much as 25% of all customer communication will take place via e-mail within the next two years.

Your customers don’t want to wait more than 24 hours for answers to their questions. They especially don’t want to receive irrelevant replies or to receive no response at all. ROI CustomResponse empowers you to efficiently manage, respond to, and route inbound customer e-mail, while reducing your online customer service costs by up to 80%.

CustomResponse leverages Web forms, advanced message routing, and an easy-to-use web interface to improve the speed and accuracy of your e-mail responses. The results are increased productivity for your online customer service representatives, higher levels of customer satisfaction, and lower costs.

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