Custom Response functionality includes:

• Access by an unlimited number of CSR's
• Auto acknowledgement of all messages
• Standard response templates and FAQ's
• Support for inbound and outbound message attachments
• Message management including forwarding and re-assignment
• Performance, productivity, and usage reports
• Archival of all messages
• Web-based interface for the CSR's and System Administrators
• Multiple message queues can be organized by function (sales, customer support, etc.), product line, or type of inquiry
• Auto routing of messages to specific message queues based on categories and key words.

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